Welcome to our Important Terms for Tours and More page. This section covers essential booking guidelines, payments, cancellations, and participation rules for all our tour services
Booking and Payment
This section outlines the process for booking and payment for all services offered on this website, including retreats, tours, and off-grid experiences.
- Deposit
- To secure your booking, a 20% non-refundable deposit is required. This deposit confirms your reservation and holds your place for the selected event.
- Payment Schedule
- The remaining balance for your booking is divided into two payments: a 50% payment due 60 days before the event and the final 30% due two weeks before arrival
- Payments can be made securely via PayPal, bank transfer, M-Pesa or cash
- Late Payments
- Failure to make payments on time may result in the cancellation of your reservation. Please ensure payments are made by the specified due dates to avoid losing your spot
Cancellation and Refund Policy
This section provides details on cancellations, refunds, and the conditions under which they apply.
- Cancellation by Participant
- 60+ Days Before Arrival
- Cancellations made 60 or more days before the event will receive a full refund of the 50% payment, minus the 20% non-refundable deposit
- 30-59 Days Before Arrival
- Cancellations within 30 to 59 days of the event will result in a refund of 25% of the payments received. The 20% deposit remains non-refundable.
- 14 Days Before Arrival or Less
- Cancellations made 14 days or less before the event are non-refundable.
- 60+ Days Before Arrival
- Cancellation by Organizer
- Minimum Participants:
- A minimum of 4 participants is required for each retreat, tour, or event. If this number is not met, we reserve the right to cancel the event with a full refund provided to all registered participants. This requirement does not apply to stays at the farmhouse
- Other Cancellations
- If the organizer must cancel the event due to unforeseen circumstances, a full refund will be provided, or the booking may be transferred to a future date.
- Minimum Participants:
- Force Majeure
- In the case of natural disasters, political unrest, or other unforeseeable events, we may need to cancel or reschedule. Bookings affected by these circumstances may be credited toward a future event.
Participation Requirements
This section outlines the requirements and guidelines for participants to ensure a safe and enjoyable experience for everyone involved
- Minimum Participants
- A minimum of 4 participants is required for retreats, tours, and events. If this number is not met, we reserve the right to cancel the event with a full refund provided to all registered participants. This minimum does not apply to stays at the farmhouse
- Health and Safety
- Disclosure of Health Conditions
- Participants must disclose any relevant health conditions or dietary restrictions before attending. This is to ensure we can provide appropriate support and accommodate specific needs where possible
- Vaccination and Malaria Advice
- No vaccinations or malaria prophylaxis are required by law in Kenya. While there is no malaria risk at our farm, there is a potential risk at the coast. For long-term stays, prophylaxis is not available locally. We strongly recommend consulting your doctor or a tropical medicine specialist to receive personalized advice and make an informed decision
- Fitness Requirements
- Disclosure of Fitness Limitations
- Some activities may require a basic level of physical fitness. If you have any health concerns, please consult a healthcare professional before participating in our retreats, tours, or farm activities
- We encourage participants to inform us of any fitness limitations or concerns prior to the event. This allows us to recommend suitable activities and find solutions to ensure a comfortable experience.
- Adapting Activities
- Based on disclosed information, we will provide guidance on which activities are most suitable and offer alternatives if needed
- Disclosure of Fitness Limitations
- Disclosure of Health Conditions
- Behavior Expectations
- Respect for Local Culture
- Participants are expected to respect local customs, cultural norms, and fellow guests throughout the experience
- Code of Conduct
- Disruptive or inappropriate behavior may result in removal from the event without a refund. We aim to maintain a positive and respectful atmosphere for all
- Respect for Local Culture
Use of Third-Party Services
Some of our services, including accommodations and excursions, involve trusted third-party providers. This section outlines our policies regarding third-party involvement
- Third-Party Conditions
- Certain elements of your booking may involve third-party services, such as accommodations or guided tours. In these cases, the terms and conditions of the third-party providers will take precedence. It is your responsibility to review and understand their specific policies.
- Liability for Third-Party Services
- We are not responsible for any issues, changes, or cancellations related to third-party services. We act only as an intermediary to facilitate these bookings and will provide information and assistance based on the third-party’s terms.
- Booking Changes
- In the event that changes need to be made by a third-party provider, we will do our best to accommodate adjustments, but refunds or modifications will depend on the policies of the third party.
Force Majeure and Unexpected Events
This section outlines how unexpected and uncontrollable events are handled, ensuring transparency and clarity in case of unforeseen circumstances
- Definition of Force Majeure
- Force majeure refers to events beyond our control that may impact the planned schedule, such as natural disasters, political instability, pandemics, or other unexpected incidents.”
- Rescheduling and Cancellations
- In the event of a force majeure situation, we reserve the right to cancel or reschedule the event. If a cancellation occurs, participants may receive a credit toward a future retreat or tour.
- If rescheduling is not possible, refunds will be handled on a case-by-case basis, depending on the circumstances and third-party policies involved.
- Participant Options
- Participants affected by a force majeure event will be given the option to transfer their booking to a different date or apply their payment to another available service.
- Limitations of Liability
- While we strive to ensure a seamless experience, we are not liable for losses or additional costs incurred due to force majeure events. We recommend participants have adequate travel insurance to cover unexpected disruptions.
Liability and Waivers
This section sets out our liability limits to ensure clarity about responsibilities and risks during our events and services
- Assumption of Risk
- By participating in our retreats, tours, and events, you acknowledge and accept that there are inherent risks involved. We do our best to provide a safe environment, but participation is voluntary, and you assume all risks associated with the activities.
- Limitations of Liability
- We are not liable for any injuries, accidents, or unexpected incidents that may occur during the event, except in cases of proven negligence. This includes risks related to physical activities, travel, or third-party services.
- Release of Liability
- By booking with us, you agree to release the organizer, its affiliates, and staff from any claims, demands, or actions that may arise from your participation, except where it is due to our proven negligence.”
- Insurance Recommendation
- We highly recommend participants have adequate travel and health insurance to cover any unforeseen circumstances, including medical emergencies or cancellations.
Privacy and Data Handling
This section explains how we handle and protect your personal information during the booking process and while using our services
- Data Collection
- We collect personal information such as your name, contact details, and preferences necessary for booking and communication purposes.
- Data Usage
- Your data is used to manage your booking, send updates, and improve our services. We do not sell your information to third parties, and it is only shared as needed for booking arrangements.
- Third-Party Providers
- We may share your data with trusted third-party providers involved in your booking, such as accommodation or excursion partners. These third parties are required to handle your information according to their own privacy policies and applicable data protection regulations
- Data Security
- We implement appropriate measures to protect your personal information, including secure storage and encryption for online transactions. We aim to safeguard your data from unauthorized access or disclosure
- User Rights
- You have the right to access, update, or delete your personal information at any time. Please contact us directly if you wish to exercise these rights or if you have concerns about data handling.
- Data Retention
- We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.
- Cookies and Tracking
- Our website may use cookies to enhance your browsing experience. These cookies help us understand how our site is used and allow us to improve our services. You can control cookie settings through your browser preferences.”
- Contact Information
- For any inquiries or concerns regarding your privacy, please contact us.
Code of Conduct
To ensure a positive experience for all participants, we have established the following code of conduct. These guidelines help maintain a respectful and safe environment for everyone involved
- Respect for Local Culture
- Participants are expected to show respect for local customs, cultural norms, and traditions. This includes being mindful of the local environment, people, and community practices.”
- Interaction with Other Participants
- We encourage a spirit of cooperation and mutual respect among participants. Inappropriate or disruptive behavior will not be tolerated, and we reserve the right to address any conduct that impacts the experience of others.”
- Environmental Responsibility
- Participants are encouraged to be environmentally conscious during their stay. This includes minimizing waste, respecting wildlife, and following any guidelines related to conservation efforts.”
- Compliance with Instructions
- For safety and smooth operations, all participants must comply with instructions provided by guides, staff, and event coordinators. Failure to follow guidelines may result in removal from the event without a refund.
- Consequences of Misconduct
- In cases of severe or repeated violations of the code of conduct, we reserve the right to take necessary actions, including termination of participation without a refund.”
Governing Law and Dispute Resolution
This section outlines the applicable governing law and procedures for resolving disputes that may arise during the booking or participation in our services
- Governing Law
- These terms and conditions are governed by and interpreted in accordance with the laws of Kenya. By booking with us, you agree that any disputes will be subject to the jurisdiction of Kenyan courts.”
- Dispute Resolution Process
- We are committed to resolving any issues amicably. In the event of a dispute, we encourage participants to contact us directly to seek a mutually satisfactory solution.
- If an amicable resolution cannot be reached, disputes may be settled through mediation or arbitration in Kenya, as agreed upon by both parties.”
- Legal Fees
- In the event of a legal dispute, each party will bear its own legal fees unless otherwise determined by the court or mediator.”
- Time Limits for Disputes:
- Any claims or disputes arising from participation in our services must be raised within 3 months (90 days) of the event in question
Contact Information
For any questions or concerns regarding these terms, bookings, or other inquiries, please feel free to reach out to us. Contact
Agreement Acknowledgment
By booking with us, you confirm that you have read, understood, and agreed to these Terms and Conditions. We encourage you to contact us with any questions or clarifications before confirming your booking.